Ticket refunds

Covid-19 refunds

You can use this automated service for fee-free Covid-19/Coronavirus related refunds. This applies to both flexible and advance tickets.

Tickets can be refunded provided they were booked before Monday 23rd March 2020. For advance tickets, you must be refunding before the booked time of travel.

Please enter your journey details and click the Covid-19 button when it is shown.

Automatic online refunds for tickets purchased from TrainSplit.

You can use this service to:

Refund unused flexible tickets
Refund unused advance tickets, for which a replacement ticket has already been purchased through us

Requirement to hold a replacement ticket does not apply for Covid-19 refunds.

Booking details

Please enter your booking details below for the journey you want to refund.