Ticket refunds
Book with confidence
TrainSplit participates in the Book with Confidence scheme, which lets you amend your booked advance tickets, providing you with greater flexibility:
Advance ticket amendments
Advance tickets purchased from 21st June 2021 for travel on or after 21st June 2021 until 30th September 2022 can be exchanged for a different journey or deferred for up to 12 months with no admin fee charged, as long as the changes are made before 6pm the day before travel.
For more information, refer to the TrainSplit Covid-19 refund guidance.
Automatic online refunds for tickets purchased from TrainSplit.
You can use this service to:
- Refund unused flexible tickets
- Refund unused advance tickets, for which a replacement ticket (for the same journey as the originals) has already been purchased through us. More info.
Refunds between 2AM and 3AM
Due to upstream rail-industry system limitations, we're unable to reliably process refunds between the hours of 2AM and 3AM in the morning. As a result, we're left with no alternative but to prevent access to the online refunds application between these times.
We appreciate this is an inconvenience and strongly believe that online services should be available 24/7/365.
You can either:
- Wait until 3AM, when the system will automatically start allowing refunds to be processed again. This will be the fastest option for getting your money back.
- Submit a manual refund request and wait for it to be manually processed.