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Ticket refunds


If you are requesting a refund in line with the latest government changes which allow for a fee-free refund, including on advance tickets, please click the button below:

I'm claiming a refund due to Covid-19

Please note that only bookings made before 7AM on Monday 23rd March 2020 with travel dates prior to Sunday 31st May 2020 can be automatically refunded via this page. Advance tickets must be refunded before the relevant travel date. Please send a manual refund request in all other circumstances.

For all other refunds, if your journey was not affected by Covid-19 or disruption, please click to continue.


Refunds due to disruption

If your train was cancelled or delayed and you chose not to travel and your tickets are wholly unused (not been collected), we may be able to offer you a refund. We may require you to send us the evidence of the disruption in order to process your refund. Send a refund request

Please do not proceed with this form if:

You were delayed getting into your destination due to cancelled / disrupted services, you may be entitled to delay compensation, but you need to contact the Train Operating Company directly to make a claim. If you are unsure which train company you travelled with please refer to your itinerary in the confirmation email.

Automatic refunds made through this website may be subject to an administration fee.